Singapore Airlines is the top elite airline, offering world-class, quality services to every passenger. The airline has earned a stellar reputation in the fiercely competitive aviation world by providing timeless, unique, classic and luxurious services. The airline understands that travel plans can change at any moment, and small mistakes can happen when booking a flight ticket.
Thus, the airline has a user-friendly “Singapore Airline Policy“. Whether you need to make small changes in your ticket name, cancel your flight ticket or get your refund, the airline has separate crystal clear policies for all. Here is all that you need to know about the Singapore Airlines policy for a hassle-free and safe journey.
Singapore Airlines Cancellation Policy: What are Your Rights?
All set for your next trip with the Singapore Airline. But now you are stuck with your work or unwell and need to cancel your flight ticket. Now, you are worried about the Airline cancellation policy and its complications. Well, Singapore Airlines, one of the prestigious airline, allows its passengers to cancel their flights without any hassle. However, passengers must strict to the guidelines to take full advantage of the cancellation policy.
The general rules for Singapore Airline cancellation Policy are:
You can cancel your ticket up to 2 hours before the departure of the international flight. However, they need to pay the cancellation fee, depending on the ticket type.
If the flight booking is cancelled within 24 hours of booking, there is no need to pay the cancellation fees/ charge. However, for more than 24 hours, you need to pay the applicable charges. The remaining balance will be sent to the original source of payment.
You will not get a refund for the non-refundable tickets.
Cancelling your flight booking is only possible through their official website, speaking to their representatives over the phone or at the airport.
If you have made the booking with a third party, you need to contact their agents to cancel your flight, before reaching out to the official representatives.
You can cancel your flight at any time in case of emergency, death, or serious illness. However, You need to show the necessary documents at the time of cancelling your flight ticket.
If the flight ticket is purchased to/ from USA, you can cancel the reservation without penality within 24 hours of booking. The reservation is made at least 7 days before your flight departure.
Singapore Airlines Cancellation Fee – Know What You Need to Pay
Passengers need to pay the cancellation fee when they cancel the flight ticket. The Singapore Airlines cancellation fees, as per the policy, are:
FARE TYPE | CANCELLATION | NO SHOW |
ECONOMIC CLASS | Around $250 | Around $250 – $350 |
PREMIUM ECONOMY | Around $200 | Around $150 – $250 |
BUSINESS CLASS | Around $300 | Around $150 – $250 |
Note: These charges are subject to the change of fare type and destination.
Singapore Airlines Refund Policy – Things to Remember
If your travel plans are disrupted, then it is better to change your flight ticket rather than cancelling the whole plan. However, if you still need to cancel your flight ticket due to unavoidable circumstances, then the airline has a strict, crystal-clear refund policy.
The general outline of the Singapore refund policy is:
Only the refundable tickets bought directly from the Singapore Airways are subjected to refund. Non-refundable tickets will not be refunded; only the refundable taxes will be refunded.
The refunds will be credited to the debit/ credit card used for the ticket purchase.
All tickets must be cancelled within the deadline specified in your ticket booking.
The refund/ cancellation fees may vary depending upon the fare and destination. Check the fare terms and conditions at the time of ticket purchase.
Refunds will be processed within 7 – 21 business days.
Singapore Airlines will offer a full refund if the cancellation was made within 24 hours of ticket purchase.
In case you have purchased the ticket by cash or cheque, the refund will be processed within 10 to 20 business days.
All the Lite fares will be non-refundable under the Singapore Airlines refund policy.
Singapore Airlines Change Flight Policy
Life is a roller coaster which is full of surprises. You have already booked your flight ticket with Singapore Airways, but, due to emergency or unavoidable condition, you need to change your flight ticket. Singapore Airlines flight change policy allows the travelers to modify their travelling plans under certain conditions.
The passengers are allowed to make changes in their flight free of cost within 24 hours of booking.
You need to pay the fare difference between the old flight and the new flight and the taxes, even if the changes are made within 24 hours of booking.
If the new flight is cheaper than previous one, than the residual amount is non-refundable and will be waived off by the Airline.
The flight change fee in attribution to date, time, anime, and route is non-refundable.
As per the flight change policy, a change fee of USD 25 will be charged, irrespective of the type of ticket or other factors.
You need to pay service charges if the flight change is made through a call or at the airport.
Singapore Airlines Name Change Policy
Travelling with the misspelled or the wrong name will always results in strenuous situation. Singapore airlines name change policy allows the passengers to change/ modify their wrong name, allowing the seamless rectification.
The terms and conditions for the Singapore Airlines name change are:
Singapore Airlines allows only minor changes in the flight ticket, such as fixing spelling mistakes or adjusting the order of names.
The correction to the name change to the flight ticket should be made at least 24 hours before the flight departure.
You can not change your date of birth or gender while editing your name on the flight ticket.
The major changes in the name, such as surname change or complete name change due to marriage, adoption, or divorce, need additional supporting documents.
Singapore Airlines does not allow the transfer of the ticket to a family member or friend.
You need to pay the name correction fees to the officials.
If the booking was made by third-party agents, contact them before reaching the official representatives.
There is no name change fees if the request is made within 24 hours. However, post 24 hours, you need to pay a USD 50. The fees may vary depending upon the name change type or correction made.
Documents Required for name change
To request the name change in the Singapore Airlines flight ticket, you need to submit the following documents:
Visa and passport
fee Receipt
Government issues photo Id
Marriage certificate, divorce decree or court order for legal purposes.
Note: for a better and safer journey, the flight ticket must have the same name as on the government-issued ID.
Singapore Airlines Name Change Process
As per Singapore Airlines, the name change process is straightforward and simple. You can change your name via the website, at the airport, or over the phone.
By clicking on the manage booking button and following the on-screen instructions, you can make modifications to your name.
You can reach the Singapore Airlines customer support number and request them to change your name. Make sure you have all the valid documents.
You can reach out to the local airport authority and ask the representatives to handle your name change process.
Need Further Assistance? Call Us Now!
Singapore Airlines is the major carrier in Asia, making travelling a pleasant experience for its travellers. The prestigious airline has different policies under the “Singapore Airline Policy” to make the travelling experience comfortable. The aim of the airline is to simplify the flying experience with its user-friendly policies.
You can get in touch with the experts of Tour N Travel Pro at +1-844-402-8105 if you still have queries regarding airline policies, such as cancellation, refund, or name change. Our experts are available round the clock to make your travel convenient and comfortable.
Frequently Asked Questions
You can request a tax refund for the unused taxes portion if you have cancelled your flight ticket, through the Manage booking or customer services.
The cancellation fees for the Singapore airline's depends on the fare, ticket type and destination. You can get your money back after deducting the cancellation charges for the flexible tickets/ refundable tickets. However, non-refundable tickets can not be refunded.
Singapore Airlines allows minor changes (typographical errors), middle name changes, and legal name changes in flight tickets. However, you need to show the supporting documents.
Unfortunately, you can not undo it as the booking has already cancelled. You can make a new booking.
The Singapore Airline has the strict baggage policy. As per the baggage policy, different classes has different baggage.
Class of travel | Allowance | PPS Club members |
|---|---|---|
Business Class | 2 pieces, up to 32 kg each | 2 Additional pieces, up to 32 kg each |
Premium Economy | 2 pieces, up to 23 kg each | 2 Additional pieces, up to 23 kg each |
Economy Class | 2 pieces, up to 23 kg each | 2 Additional pieces, up to 23 kg each |
Unfortunately NO. You can not transfer your Singapore Airlines flight ticket to someone else.
