Qantas Airlines Cancellation Policy: How to Cancel Your Ticket?

Have your travel plans changed, and now you are wondering about how to cancel your Qantas reservation? The Qantas Airlines Cancellation & Refund Policy is there to save you from this unusual situation. From the 24-hour free cancellations to the easy refund process for various travel classes, the Qantas Airlines cancellation policy contains all the customer-friendly rules. A proper understanding of the refund and rebooking processes on Qantas Airlines post-flight cancellation helps you deal with emergencies as well as last-minute travel plan changes. This page outlines all the key details of Qantas’ cancellation and refund policy. You will get to know the associated cancellation fees, refund rules, and easy steps to cancel your Qantas tickets through different methods here.

An Overview of the Qantas Airlines Cancellation Policy

The Qantas cancellation policy depends on the type of fare purchased by the traveler. Additionally, the cancellation time and your travel route also affect Qantas’ cancellation & refund policy. The 24-hour grace period offers a full refund for all ticket types. You can review a similar key overview of the Qantas Airlines cancellation policy below.

• Qantas Airlines offers a full refund on all flight tickets canceled within 24 hours of the booking period (for flights from the USA). Other routes permit free changes until midnight (of the day on which the ticket was purchased).
• Your fare type/ travel route/ cancellation type determines the refund rules after the grace period expires.
• The non-refundable fare options (promotional and limited tickets) have strict cancellation rules. You may only receive your taxes back for these tickets.
• Passengers with flexible fare types (refundable tickets) enjoy better cancellation rules for themselves. They receive a full refund (or flight credits) on their cancellation.
• The Qantas Cancellation Fee varies based on your travel class/ time when the cancellation request was made.
• In all cases, Qantas Airlines may deduct cancellation & service charges from the reimbursed amount.
• You can get concessions on all fare options for canceling your flight due to exceptional circumstances. These exceptional cases are: natural disasters/ medical emergencies/ government-imposed travel bans/ flight delays. The Airline may also offer other travel choices in these cases.
• Qantas Airlines offers a full refund for flights canceled due to the Airline’s fault.
• If your ticket contains multiple passengers, individual cancellation is possible only after you separate that specific passenger from your ticket. Qantas will create a new reservation for that passenger (with a new booking reference number). Then you can cancel/make changes to the new ticket.

Qantas Airlines 24 Hour Cancellation Policy

Qantas Airlines offers you the flexibility to cancel your flights free of charge under its 24-hour cancellation policy. It is applicable for all fare types of the Airline. This policy not only offers a risk-free cancellation timeline but also gives flexibility to verify and amend the reservation details. Here are some key terms and conditions of Qantas Airlines’ 24-hour risk-free cancellation & refund policy.

Cancellation Period

• Qantas Airlines allows a free cancellation of Qantas flights up to 24 hours from the time of ticket purchase.
• It applies to flight tickets booked through Qantas’ official channels (official website/ mobile app/ air ticket counter/ customer service).

Applicable to Pre-booked Flights

• Only flights that are set to leave at least seven days (168 hours) after the booking time are eligible for the 24-hour cancellation policy.
• This policy is not applicable if your flight departs in less than seven days, and you may incur standard cancellation fees.

Prohibitions: Unavailable for Bookings through Third Parties

• The 24-hour cancellation policy is inapplicable if you purchased your Qantas ticket via an agency, online travel agency (OTA), or third-party booking platform.
• In this case, you can review the cancellation policy of the organization or Website where you purchased the ticket.

Complete Refund processed back to the Initial Payment Method.

• Eligible travelers will obtain a full refund to their original payment method (bank transfer, debit card, or credit card).
• The time taken to process a refund varies by payment method. You should anticipate a typical processing duration of 7 to 14 business days.

Ability to Amend Reservation Errors

• The Qantas 24-hour provision will assist travelers who reserved the incorrect date, time, or location. It offers them a no-risk opportunity to modify or annul their ticket.
• This policy also gives reassurance when booking and assists travelers in avoiding unwarranted cancellation fees.

Key Terms & Conditions of Qantas Booking Cancellation Policy

Several factors (ticket type/ booking method) influence your Qantas Airlines cancellation policy. Most Economy fare types of Qantas Airlines do not offer a refund after a 24-hour grace period. We have mentioned the key rules for Qantas Airlines cancellations below.

Make an Early cancellation request for an Easier Refund.

• Travelers should submit their Qantas flight cancellation request as soon as possible to receive an easy refund.
• Your fare type will determine whether you will get a refund to the original payment method or travel credits.
• Some fare types may offer you a free cancellation on Qantas Airlines even near the departure date.

Money Refunds or Travel Credits

• Qantas Airlines credits reimbursement in the form of monetary value (to the original payment method) or travel credits.
• You will receive a full refund on refundable fares in your original method of payment.
• Non-refundable fare types often receive their flight value in the form of travel credits. Passengers can use it for their future Qantas journeys.

When Does Qantas Offer Flexible Cancellations for All Fares?

As you know, Qantas Airlines has a strict cancellation & refund policy for various ticket options after the grace period is over. The Airline, however, adopts a flexible approach under the special cancellation circumstances shared below.

• Medical emergencies (involving the passenger/ immediate family member). You will have to present valid documents for this case.
• Flight Cancellations by Qantas Airlines due to security/ operational issues.
• Airport closures for any reason
• Travel restrictions imposed on an individual (by the court/ government).

Qantas Airlines offers flexible cancellation & refund procedures in these emergency cases. Cancellation fee concession and free rebooking options may also be provided to the passenger.

Qantas Airlines Cancellation Policy for various Travel Classes

You will be subjected to a different Qantas cancellation & refund policy based on your fare class. Knowing the specific policy for your travel class will help you know your refund type (travel credits/ original repayment method). We have shared the cancellation policies for different classes below.

Qantas Airlines Economy Class Cancellation Policy

Various types of economy class tickets exist, and depending on your level of flexibility, cancellation policies vary.

Fully Flexible Economy (Flex) Tickets

• It can be refunded with little to no cancellation charges.
• This ticket type is perfect for travelers who like to make adaptable reservations.
• Passengers have the choice of receiving cash refunds/ travel credits for future journeys.

Discounted Economy Sale Tickets

• Typically, it is non-refundable, and travelers won’t be able to get their funds returned.
• From time to time, after subtracting any relevant cancellation fees, a part of the fare might be transformed into travel credit.
• Cancellation does not offer a refund or travel credit for a non-refundable ticket.

Qantas Airlines Premium Economy Cancellation Policy

• The Premium Economy offers both refundable and non-refundable rates. It relies on the ticket category chosen during reservation.
• Some Premium Economy fare types are fully refundable after cancellation.
• Qantas Airlines charges a cancellation fee for these ticket types based on the route/ booking terms.
• Rather than a cash refund, some tickets might offer a flight credit that can be utilized for a future Qantas flight.

Policy for Cancellation in Business Class

Travelers in business class have more flexible cancellation policies. The cancellation policy in business class is also better in terms of repayment. However, the specific business class fare type will influence their available refund options.

Fully Flexible Business Fares

• It provides a complete Refund with no cancellation fees.
• This fare type gives a last-minute reservation cancellation facility.
• Passengers have the option to cancel their flight at any time before departure. They obtain a complete refund of their ticket value.

Business Saver: More Affordable Discounted Business Tickets

• Partial refunds might be permitted following the deduction of a cancellation fee.
• In certain situations, travelers may obtain a travel credit instead of cash reimbursement.
• Inexpensive Business Class tickets often include stricter cancellation policies.

Qantas First Class Cancellation Policy

Typically, first-class travelers benefit from the most adaptable cancellation policies.

Discounted First Class Tickets

• May only provide a partial reimbursement or have certain cancellation limitations.
• Depending on the fare terms, travelers may receive a travel credit rather than cash.

Completely Flexible First Class Tickets

• Travelers may cancel and obtain a complete refund without any fees, as it is entirely refundable.
• Cancellation fees do not apply in this class.

Different Methods to Cancel a Qantas Airlines Reservation

Travelers often face this question: How to Cancel Qantas Flight Tickets? The Airline has offered flexible methods to cancel your Qantas reservation easily. You can use both online (official website/ mobile app) and offline channels (customer service/ airport counter) to make your request. We have shared all available procedures for Qantas flight cancellations below.

Qantas Airlines Online Flight Cancellations through the Official Website

The online method offers a fast and convenient option for Qantas ticket cancellations.

• Visit www.qantas.com, the official Website of Qantas Airlines.
• You will have to navigate to the “Manage Booking” section on the Home page.
• The interface will require you to enter the booking reference number and last name.
• After accessing your reservation, choose the Cancel option available in the reservation.
• Passengers will then have to follow the on-screen instructions to complete their cancellation process.
• You will get the successful message of your withdrawn flight at the registered email address.

Qantas Ticket Cancellation via Mobile App

Your mobile phone will help you make a quick cancellation request for a Qantas flight reservation.

• Download the Qantas App on your phone.
• Log in to your account.
• Locate the “Manage booking” option available on your dashboard.
• Passengers will then have to enter their ticket confirmation number. The booking prompt will also ask you to enter your last name.
• The specified reservation will open on the screen. You need to select the “Cancellation” choice given in the reservation.
• You can then complete your Qantas Airlines flight cancellation request by following the on-screen instructions.
• The Airline will send you refund details (monetary/ travel credits) at the registered email address. The message will also inform you about the successful cancellation.

How to Cancel Qantas Airlines Tickets through Customer Service

The Qantas Airlines phone cancellation method is best for travelers who need personal help. You can also ask about your refund options during your flight cancellation call.

• Dial the Customer service number of Qantas Airlines.
• After the call is connected, provide your ticket details (confirmation number/last name) to verify yourself.
• You will have to request the customer agent about your ticket cancellation.
• The Qantas customer support agent will brief you about the cancellation fee.
• Fulfill the necessary requests made by the customer service agent to finish your cancellation.
• The representative will inform you after the successful cancellation.

Qantas Airlines Ticket Cancellation at the Airport

Qantas Airlines provides the flexibility to cancel your reservation at the Airport ticket counter. This method is highly useful for last-minute cancellations.

• Visit the nearest ticket counter/ service desk of Qantas Airlines.
• The Qantas staff will ask you to verify your details. You will have to show them your valid ID and reservation details.
• Passengers can request the staff for cancellation.
• After informing you about the Refund & cancellation rules associated with your fare type, the staff will process your request.
• You will receive confirmation after the cancellation is successful.

Qantas Airlines Cancellation Charges

The Qantas cancellation fee varies according to your fare options/ cancellation time/ travel route (domestic or international). We have provided the cancellation charges for all cases below.

Qantas Cancellation Fees for International Routes

• You will receive a refund (after cancellation charges) on the Business Saver ticket type.
• The Premium Economy fare has certain cancellation fees. Thereafter, Qantas Airlines will issue you a refund/ travel credit.
• Qantas Airlines does not provide a refund on the Economy Sale fares.

Make sure to purchase a flexible fare type. It will help you get a full refund with zero cancellation charges.

Qantas Airlines Domestic Flights Cancellation Fees

• Full Refund with no cancellation fees for Economy flex tickets.
• The Economy Sale Fare types do not offer flexible reservation withdrawal choices. You will not receive any refund/ flight credit on these fares.
• The Qantas Business Class Flex fares provide complete reimbursement of the flight value at no additional cost.

Qantas Airlines Refund Policy

The refund policy of Qantas depends on your reservation conditions. Refundable fare gives a full refund, while there are various restrictions on non-refundable fares. The Qantas refund condition takes the following factors into account:

• Types of Fare (Refundable/ Non-refundable)
• Reason for cancellation- voluntary or involuntary
• Time of making the request

We have shared the refund rules for different fare types below. Passengers can also review the rules related to the Qantas flight credits and refund processing time in this section.

Refundable Ticket Types

Qantas Airlines will provide a complete refund for these tickets. Additionally, you do not need to pay a cancellation fee on these fares. The Qantas refundable fare types are available on Business/ Premium Economy/ Economy/ First Class. Passengers need to choose the flexible fare option at the time of purchase.

Non-refundable Tickets

Low-cost Qantas Airline tickets are not eligible for a refund/ rebate. You can also not claim a refund on promotional/ discount fare options after cancellation. Qantas Airlines does not provide a cash repayment on non-refundable fare options. You may get a Qantas flight credit on cancellation of non-refundable tickets in some cases. The Airline charges a high cancellation fee on these tickets.

Qantas Flight Credits

Qantas Airlines may offer flight credits as a refund on fare options that are not eligible for reimbursement. It gives easy rebooking options for future flights. The Qantas Airlines flight credits have the following limitations:

1. They are valid only for a year.
2. You will have rebooking limitations on certain routes and travel classes.
3. Rebooking with travel credits limits the number of passengers you can have on a single ticket.
4. The Qantas Airlines will charge you the fare difference on a new rebooking.

Processing Time for Qantas Airlines Refund

Qantas Airlines processes refunds to debit/ credit cards within 7 to 14 business days. You may have to wait up to 30 business days for the refund transfer to your bank account. You will receive travel credits Refund instantly after your Qantas flight cancellation. Not only that, the Airline allows you to redeem that travel credit immediately.

Does Qantas offer Compensation on Canceled Flights?

Qantas Airlines does not give reimbursement for canceled flights due to reasons outside its control. You will receive a complete refund for Qantas reservations annulled because of operational failures.

• The Airline will rebook you on a new flight at no additional cost.
• If you are not satisfied with the flight, you may opt for a full refund.
• Passengers are given free accommodations/ food vouchers in case of cancellations during off-hours.
• Qantas provides the flight transfer facility to passengers whose journey has been delayed because of strikes, adverse weather, or government control. But they may not be eligible for the reimbursement.

Final Words

Knowing the Qantas Airlines cancellation policy is essential to avoid unnecessary stress. The Qantas cancellation policy varies depending on the fare type/ flight route/ reason for cancellation. Non-refundable fares do not allow easy cancellation or Refund. Flexible fare options permit full refunds on Qantas Airlines. Passengers get flexibility under the 24-hour cancellation window. It can also save you from unexpected expenses, along with financial losses. International flights may have extra cancellation fees. We have shared enough information on this page to help travelers manage their bookings and minimize any inconvenience.

Call our experienced travel experts at localhost/tnt/ for flight bookings, cancellations & easy refunds. You can reach them 24/7 at Call Us : +1-866-679-5070 for complete assistance related to Qantas and other flights.