Refund eligibility depends on the fare type and reason. Flexible fares may be refundable, non-flexible, or non-refundable. Fares may be discounted, refunded as credits, or may be non-refundable. Check your ticket terms in SAS My Booking.
You can cancel using SAS My Booking on the SAS website or in the mobile app, or alternatively by getting in touch with SAS Customer Service. Just bear in mind that some bookings might require a cancellation fee, depending on the fare rules.
Yes many standard economy fares incur a cancellation fee if canceled outside of the fare’s rules. Flexible/Refundable fares typically have lower or no fees. Fees vary by route and fare type.
Some fare types (e.g. SAS Flex) include free or reduced change/cancellation options. SAS Go and SAS Plus may have different rules. Confirm your fare’s specifics in your booking.
If SAS cancels your flight, you are usually meant to get a full refund back to the original payment method or sometimes a flight voucher/credit, depending on what you prefer and the specific policy.
Group bookings may have separate terms. Check the specific contract or contact SAS Group Reservations for applicable cancellation rules.
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