Lufthansa Airlines Refund Policy

About Lufthansa’s Refund Policy

To avoid any kind of unnecessary delay while processing the refund, Lufthansa has made some changes to the Lufthansa refund policy. As per the latest updates, passengers are entitled to claim a full refund in 24 hrs. Now, this can help to avoid long waiting hours & get an instant allowance from the airlines.

Travel plans can be changed anytime due to several reasons, & often passengers need to struggle to get their money back. In this article, you’ll come across all the relevant aspects associated with the airline refund procedure.

Related Policy

Overview Of Refund Laws At Lufthansa Airline

The airline offers a seamless refund process whenever you need to change your travel plans. There are numerous ways to avail your compensation from the airline, but you need to have detailed knowledge about the rules behind it. So, refer to the below-given points for your assistance:

• The first rule says to be updated with the regular guidelines of the refund from the guidelines.
• To get a refund from Lufthansa airline, check your fare eligibility.
• For the non-refundable fares, travel credits will be issued for future trips if a trip is cancelled within 24 hrs.
• Be ready with your travel documents when applying for a refund.
• Your travel compensation also depends on the class & destination.
• You may get a refund for cancellation at the last moment for a valid reason.
• For applying a refund from the airline, you can opt for the available options at the airlines.

Get Your Refund For Flight Delay, Cancellation, Overbooking & Downgrade

Your trip will go as preplanned, but it may not be possible every time. As there can be barriers that may stop you from boarding the flight. This can be due to uninformed cancellation, delays, overbooking, and being shifted to a lower class. But the airline offers specific rights to the passengers to manage specific situations.

1. Flights Delays:

If you ever find out your flight has been delayed without any prior updates from the airline, then you claim your refund fee. Now, there are some parameters that have to be kept in mind before making a request to get your fee back:

• You can get compensation if there has been a delay of four hours & the distance covered is over 35.00 km.
• If a flight gets delayed for at least three hours for the flights between 1500-3500 for those flights over 1500-3500 km.
• Flights within the EU that have covered a distance of more than 1500 km & 2 hours for those flights that travelled up to 1500 km.

Now, the benefits offered by the airline are meals & beverages; apart from that, you are eligible to get hotel accommodation. The airline also allows you to make two phone calls or send two faxes/mails. But remember, if the flight delay time exceeds over 5 hours, then you are entitled to avail a refund within 7 business days. But if the flight gets delayed due to any specific reason that cannot be avoided, you won’t get a refund.

2. Overbooking:

The other case refers to denied boarding due to an overbooking. Here, you can get valid assistance from the airline. Well, the airline may offer an option for re-routing for the next available flight at the earliest. In case of any exception, such as a seat not being available on the next available flight, then it’s your decision to travel on a later date. In addition to that, if you were not allowed to board due to voluntary or involuntary reasons, then you can ask for a refund.

An overbooking refund amount depends on the total distance of your existing route & re-routing:

Flight Distance Compensation

Up to 1500 km €250

Distance between 1500 to 3500 & flights for over

1500 km within Europe, then compensation will be €400.

For over 3,500 km, the amount will be €600.

3. Cancellation:

If you booked a trip with Lufthansa Airline, but it gets cancelled, then passengers will get a refund under the Lufthansa cancellation refund policy. On the other side, you will not receive compensation for cancellation under specific reasons. Below are some useful tips that can help you to get back your full amount:

• Lufthansa allows for a 24 hrs free cancellation.
• Flight cancellation with a refundable fare.
• In case the airline cancelled the trip without informing you.

4. Downgrade to lower class:

Lufthansa airline allows the travelers to book seats in their preferred class. Due to any reason, if the airline downgrades you to a lower class & affects your travel experience, then receive a compensation within seven days. Now, this amount primarily depends on the pre-planned route & ticket paid for per segment.

• If the distance covered is up to 1,500 km, then compensation will be 30% of the per-segment fare.
• The distance between 1,500 to 3500 km & for the flights above 1,500 km within Europe receive up to 50% the flight fare per segment.
• Now, if the distance is more than 3,500 km, then compensation will be around 75% of the fare per segment.

Apply For A Refund On Lufthansa Airline

The customers can easily apply to get a refund via flexible options from Lufthansa Airline. You can try to get it online & offline modes as per the airline refund laws, but there are other useful tips that you have to consider:

• Get familiar with the airline compensation rules.
• Modify your trip within 24 hrs if plans get changed.
• To get a refund for the delay, cancellation, or overbooking, know the reason.
• If the flight gets delayed, not down the hours.
• You can also get a refund due to lost/damaged baggage.

Process to get a Lufthansa refund online:

1. Main Website:

• Click on the Lufthansa Airlines website.
• Enter username & password to log in.
• Select My bookings.

• Provide the booking number & Last name
• Choose the booking to get the refund.
• Get the confirmation on the registered mail.

2. App:

• Get refund via Lufthansa app.
• To use the application, sign up.
• Choose My booking
• With the help of reservation number & last name
• Find & choose the booking for a refund.
• At last, click on get a refund.

Process to get a Lufthansa refund offline:

1. Phone:

• Connect at 1800 102 5838 or +1-866-679-5070 Lufthansa dedicated phone number
• Follow commands on IVR.
• Choose to talk with a live executive.
• Get help to collect your refund.

2. Airport:

• Get assistance at the local airport.
• Report to the refund desk.
• Connect with an official & get a refund

The other criteria include cancelling a flight within 24 hrs at Lufthansa Airline without paying the applicable charges & getting a refund. This is the most preferred option available with the airlines. The airline’s risk-free cancellation period helps to save your cancellation charges, and in return, you’ll get a full refund.

If you need to know about the Lufthansa refund policy, then read the above article. Here, you can find out all the details that allows to get an instant refund from the Lufthansa Airlines. But, still if you need to more details, dial +1-866-679-5070 Tours N Travel pro emergency number.