Cape Air Cancellation & Refund Policy

Are you ready to explore the horizons of the globe with Cape Air? Before booking the flight with the Airline, knowing its cancellation and other policies is always better. As a renowned Airline, the airway has a user-friendly “Cape Air Cancellation Policy” that allows users to cancel their flight tickets. So, if you are planning to fly with the Airline, read this section to learn more about the APE air cancellation policies.

Cape Air Cancellation & Refund Policy: What You Need to Know?

Life is full of surprises, and unavoidable circumstances can happen at any time. Due to unplanned situations, travellers need to cancel their flight tickets. Cape Airways understands this very well and has a user-friendly Cape Air cancellation policy. These policies vary depending on the ticket purchased.

The general guidelines for the Cape Air cancellation policy are:

• Users will not get a refund for the non-refundable tickets. The Airline will not refund any portion of the ticket, including fare, taxes, fees, or any other charges paid at the time of purchase.
• As per the policies, the Airline can refund the amount of non-refundable tickets in case of medical emergencies, death, or unavoidable circumstances. However, you need to show the supporting documents.
• If the cancellation is made within 24 hours of the flight departure, passengers have to bear the additional penalty.
• The group booking is not eligible for the 24-hour cancellation policy.
• If you have cancelled the booking within 24 hours of the booking, the ticket value can be claimed.
• Passengers can cancel their tickets by talking to the representatives over the phone, at the airport, or through the website.
• The cancellation policies will vary depending on the fare type, class, flight route, and the time required to cancel the ticket.
• If the flight ticket is purchased to/ from the USA, you can cancel the reservation without penalty within 24 hours of booking. However, the reservation is made at least 7 days before your flight departure.

How to Raise Cancellation Request?

If your travelling plan changes suddenly and you need to raise the cancellation request for your air ticket, the airline provides a clear instruction for the same.

Via website

You can raise your air ticket cancellation request through their website. All you need to do is send your cancellation request to their official email ID.

At Airport

If you cannot make the cancellation request on the website, you can talk to their representatives at the airport desk. Visit the nearby airport and move towards the Cape Air desk at the departure. Talk to their representatives and ask them to cancel your flight ticket. However, at the time of cancellation, you need to pay penalties as per Cape Air’s cancellation policy.

Over the Phone

Another way to cancel your ticket is by speaking to their representatives over the phone call. Dial their official number, connect with their experts, and request that they cancel your airline ticket.

Cape Air Refund Policy – Things You Need to Know

Cape Air cancels flights and often stresses the passengers about getting a refund. However, the Cape Air refund policy allows passengers to get their money back easily. The general guidelines of the Cape Air refund policies are:

General Rules

The general rules for the airline refund policy are as follows:

1. The eligibility for the Cape Air refund varies depending upon the fare, type, and service class chosen by the passenger at the time of ticket purchase.
2. Once the refund has been processed, the confirmation email will be sent to your mailbox.

Non Refundable Tickets

For the convenience of the passengers, the Airline has clearly stated the refund policy for the non-refundable tickets. The guidelines for the refund policy for non-refundable tickets are:

• No part of the amount, including the ticket fare, service charges, taxes, or other forms of charges, will be refunded, as per the Airline guidelines.
• In case of serious illness, medical emergency or death, the Airline might refund the non-refundable ticket. However, you need to show the relevant documents to the representatives when cancelling the non-refundable ticket.

Refundable Tickets

The airline has a separate policy section for refundable tickets. The key highlights of the refundable tickets refund policies are:

1. The passengers are eligible for a refund if they have purchased the refundable tickets. However, they need to pay the cancellation charges. After deducting the cancellation charges, a part of the fare will be refunded to the passenger in case they have raised a request.
2. The cancellation is made within 24 hours of the ticket purchase; the passengers are eligible for a full refund.
3. After the 24-hour claim window, the cancellation penalties/ fines will be imposed.
4. The claim for the refund will be processed within 10 – 20 business days if the ticket was purchased either by cash or by cheque.
5. You will get your money back within 7 – 10 business working days if the ticket was purchased through the credit card.

No Show

In the case of a show, the ticket value (both refundable and non-refundable tickets) will not become Zero. The Airline will not refund any amount to the passenger if they fail to board the flight and have not cancelled it.

Airline Cancellation

If you have reached the airport and your flight is cancelled by the airline/ or delayed for long hours, you are eligible for a full refund. At times, the airline can offer you compensation instead of providing a refund.

How to Raise the Refund Request?

Raising the refund request is necessary to get back your amount if you have cancelled your Airline ticket. The process of raising the request is simple and straightforward. You can raise the refund request via two methods:

Direct

The best way to raise the refund request is through their website. If you have purchased the ticket directly from Cape Air (through the Cape Air call centre +1-866-679-5070 , city ticket office, or Cape Air airport ticket counter), you need to mail your refund request to their official mail id.

Third-Party Agents

In case you have purchased the ticket through third-party travel websites or the agents, kindly contact your travel agent for a refund.

Need Further Help?? Speak to Our Experts

Travelling with the cape Air is a lifetime experience. The easy and customer-centric Cape Air policies allow users to easily navigate through the challenges of cancellation and refund. If you have further queries regarding the Cape Air policies, reach out to our Tours N Travel Pro experts at +1-866-679-5070.