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Even though you are a prepared traveler, plans can change at the last minute. But being smart can save you hundreds of dollars on canceled flights. LATAM Airlines cancellation policy can help you through this tough situation. But remember to check the fare type, destination, and timing as it can affect the refund amount.
One of the largest carriers in Latin America, LATAM Airlines has a guide that breaks down everything you need to know about the Cancellation Policy. It ensures you get the maximum refund or travel credit possible on your abrupt flight cancellations. Here is what you need to know if you happen to cancel the travel arrangements with LATAM.
Yes, LATAM Airlines allows passengers to cancel flights. The eligibility for a refund depends heavily on your Fare Type which is Basic/ Light/ Plus/ Top and the timing of your request.
According to US DOT policies, one may have his/her flight canceled within 24 hours of purchasing it and receive a complete refund. This must be done at least 7 days prior to the date of departure. The most expensive tickets are normally cancellable at no cost. Light and Basic tickets are non-refundable.
Tickets that are canceled after the 24-hour grace period have different conditions and eligibility. Go through these comprehensive guidelines for better understanding.
Promo and Basic Fares: These fares are non-refundable and often do not allow changes. But you may only get back the airport taxes.
Light and Plus Fares: Usually non-refundable but might allow for changes or cancellations in exchange for a hefty fee plus any fare difference.
Top (Flexible) Fares: These are the VIP of tickets. They typically allow for full refunds or changes with no penalty fees though fare differences still apply.
Note: If Latam cancels your flight, you are legally entitled to a cash refund. Suppose you decline the offered alternative flight.
toursntravelpro.com Tip: If you have a non-refundable ticket, a good travel insurance policy can cover your costs. If you have to cancel for a covered reason, such as a medical emergency.
LATAM Airlines has a cancellation policy that has satisfied customers for decades under its 24-Hour Booking Rule. This policy aligns with many international aviation regulations along with the U.S. Department of Transportation for flights involving the U.S.
You get to cancel the flight for a full refund within 24 hours of purchase without being penalized. But this usually only applies if the ticket was purchased at least 7 days (168 hours) before the departure. The repayment will be credited back to your initial form of payment.
Case study: Daisy booked a Plus fare from Miami to Santiago for a business conference. Two days before departure, an urgent family matter arose. Because she had a Plus fare, she used the LATAM App to cancel. She was not eligible for a full cash refund due to some restrictions in the fare. The LATAM policy allowed her to convert the value into a LATAM Wallet credit with a $75 cancellation fee. She used this credit three months later to rebook her trip. She successfully saved 80% of her original ticket value compared to a total loss on a Basic fare.
Latam offers certain guarantees in case of cancellation due to situations beyond your control. In case you or your family member becomes sick or dies, Latam may decide to waive your cancellation charges. You must provide the airline with a medical certificate or other relevant documents.
LATAM also gives you the option to change your flight time if your original flight time is changed by more than 31 minutes (domestically) or 1 hour (internationally). You have the option to cancel your ticket, change it or get your money back.
If your fare is not Top or fully flexible, you can look up to this table for a general breakdown of what you can expect to pay.
| Flight Type | Fees Cancellations |
| Domestic Flights (within Chile, Colombia, Peru) | $25 – $60 |
| Regional Flights (within South America) | $75 – $100 |
| International Flights (to/from USA, Europe) | $200 – $350 |
Note: If the cancellation fee is higher than the base fare, you will only receive a refund of the taxes.
toursntravelpro.com Tip: For Basic fare, check if the taxes are refundable. But if the base fare is lost, you can reclaim the airport taxes.
Go to the official website of LATAM Airlines or the LATAM Airlines app.
You can also choose an alternative option of customer support. Call the LATAM customer service line for manual processing and assistance.
Note: Please check the charges before since service fees may apply for phone bookings.
Note: If you booked via a third party you must cancel through them directly.
LATAM Airlines Refund Policy allows repayment for boarding taxes for non-refundable tickets. Many refunds are processed into a LATAM Wallet that can be used for future flights. If the fare allows the amount can be withdrawn to your original payment method.
A passenger is eligible for a full refund or a free reschedule if LATAM cancels its flight or changes the schedule by more than 31 minutes.
toursntravelpro.com Tip: The fastest way to cancel is through the LATAM website or app under the My Trips section.
If the ticket is eligible for a refund, follow these steps to process it through LATAM.
You can later track progress via the “Refund Status” tool in their help center.
If LATAM cancels its flight due to involuntary reasons, it gives a full refund including the government taxes and other expenses. If you still want to travel, LATAM will typically offer you a suggested new itinerary. It will be free of charge to the same destination and same cabin class. You can usually choose a new date within 12 months from the date of your first original flight.
You can visit the My Trips section on their website or app. If the suggested flight works, you do not need to do anything. It will get confirmed automatically.
If you do not wish to travel, you will receive 100% of the value of the unused portion of your ticket. This includes boarding fees/ taxes/ paid services (like seats or extra baggage). You can choose to leave your ticket open to be used at a later date. This is essentially a credit that remains valid for 12 months from the original purchase date.
Now that you know what to do when in need of a ticket cancellation. The rules of the LATAM Airlines cancellation policy are not stressful. The process is smooth for a satisfying experience. is the process. Choose the right fare class at the time of reservation and consider the 24-hour rule before cancellation. You can travel with the peace of mind that your investment is protected. For more specific queries and refund issues visit the toursntravelpro portal for updated guidelines.
Disclaimer: The information provided in this post regarding LATAM Airlines cancellation and refund policies is for general informational purposes only. Airline policies are subject to change without notice and may vary based on your specific fare type/ destination/ point of purchase. This blog is not affiliated with LATAM Airlines. Kindly refer to the official Help Center of LATAM Airlines or talk to their customer service to know more about the updated policies.
You will be eligible to receive a full refund when the flight is canceled by the airline. Another case is when you had purchased a Top fare.
The LATAM fee charge depends on your route and fare type. Domestic changes start around $25, while international cancellations on Plus fares can cost up to $300.
Yes, you can cancel a LATAM flight online, directly booked through latamairlines.com. For third-party booking you must ask them to cancel directly.
Cash refunds to credit cards usually take 7 to 20 business days. Refunds to the LATAM Wallet are often near-instant.
The money that will have been used to pay for the seats, together with the additional luggage, will be wasted if you cancel your ticket. If LATAM cancels your flight, you can receive a 100% refund.
Yes, but it is often expensive. For Round-Trip fares, if you cancel the departure leg, the price will recalculate the return leg as a One-Way ticket. This can sometimes cost more than the original total.
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