Are you planning to fly with Japan Airlines to your dream destination? But are you worried about Japan Airlines’ policy update for 2025? Japan Airlines is the most preferred airline among the flyers, and it is known for its warm hospitality. The seamless, comfortable travel experience, delicious cuisine, and extensive entertainment options, with the straightforward booking process, make it the first choice among travellers. However, as a frequent flyer, you must know the japan airline policy for a smooth trip. This blog answers the top queries about the flight change.
Quick Overview of Japan Airlines Cancellation Policy
Life is full of surprises, and a certain situation arises when you need to change your travelling plan all of a sudden. Cancelling your flight ticket is stressful as you are worried about your refund amount. As a prestigious airline, the airway has a refund policy.
The key points of the Japan Airlines Cancellation Policy are:
Japan Airlines will not charge any fees if the fight is cancelled by the airline.
The cancellation policy depends upon the fare, destination, timing and the reason for cancellation.
If you cancel your reservation within 24 hours, then you are eligible for a full refund.
If the domestic flight is cancelled or delayed by 30 minutes, traveller can request for a refund or flight change.
For all Domestic flights all the refundable fares are free, but you have to pay a fee on the non-refundable fares. However, you need to cancel your flight ticket before 7 days of the flight departure.
Travellers from the United States and Canada are eligible for a 100% refund within 24 hours of ticket purchase.
For International flights, Refundable fares are free for 24 hours; non-refundable are not refundable.
Refunds are initiated in 1-2 weeks, some charges are considered non-refundable.
For travellers above 65 years, cancellation is free, but they can not get a refund. Instead, they will get coupons or offers from the airline’s side.
The brief description of Japan Airlines cancellation Fees according to the Type of the Ticket.
Fare Type | JAL Cancellation Time | JAL Cancellation Fee |
TOKUBIN Advance Purchase Fare | Up to 55 days before departure | ¥440 (~$4.00) |
More than 54 days before departure | 5% of the fare/¥440 for some routes** | |
SAKITOKU Advance Purchase Fare | Up to 55 days before departure | ¥440 (~$4.00) |
More than 54 days before departure | 50% of the fare | |
JMB Companion Fare | Up to 55 days before departure | ¥440 (~$4.00) per section |
More than 54 days before departure | 50% of the fare per section | |
Classic, Flex, Standard, Light, Mini Fares | Up to 72 hours before departure | ¥440 (~$4.00) |
More than 72 hours before departure | 5% of the fare | |
Group Fares | Up to 120 days before departure | ¥440 (~$4.00) per person |
More than 120 days before departure | 5% of the fare per person | |
Award Tickets | Up to 30 days before departure | ¥440 (~$4.00) |
More than 30 days before departure | 5% of the fare |
Brief About Japan Airlines Flight Change Policy
It is always better to make the few changes in your flight tickets rather than cancelling it. The flight change policy is applicable only on the refundable ticket.
The key aspects of Japan Airlines flight change policy are:
The Japan flight change policy allows travellers to make changes before Check-In. If the passenger has already made a check, a flight change can not be made.
The passenger has to pay the difference between the airfare for the flights. If the new flight has a lower fare, then the traveller will get a refund in the form of credit points.
Reservation changes are only possible through the official website of JAL (Jal Airlines), the call centre, and JAL group tickets. A service fee will be charged if Japan Airlines changes flights through a third party.
Reservation changes will not be possible due to Airfare rules. Please check this before making the reservation.
A fee will be charged to the travellers requesting the flight change, depending upon the route, fare, and flight.
You can make changes 24 hours before and after 72 hours before the original flight.
Things to Kept in Mind While Changing Booking Through JAL Website
Passengers are allowed to make the changes in their original flight ticket through the “Manage Booking” or “Reboot Your ticket”, if the following conditions are fulfilled.
The fare rules of your ticket permit ticket booking change. make sure your ticket was paid by the credit card.
It is not an upgrade booking, and your booking does not include Deutsche Bahn Rail Services (9B flight services).
Your booking does not contain an infant who is not occupying a seat.
Your booking does not include paid seat services.
Japan Airlines Refund Policy- Everything You Need to Know
There are certain unavoidable circumstances when people need to cancel their flight tickets. The japan airlines cancellation policy has a separate segment from the refund policy. Know how to claim the refund and how much money will you get back.
The major highlights of the Japan Airlines refund policy are:
You will not get a refund if the cancellation request is raised after the scheduled departure.
Passengers will get a full refund in their bank account if you cancel the ticket within 24 hours.
There is no refund for cancellations of business promotional or award tickets with Japan Airlines.
In case the flight is cancelled by the airline due to bad weather and any technical malfunction, 100% of the money will be refunded to your original source of payment.
If the flight gets delayed for more than 4 hours, there is a provision that no cancellation fees should be applied.
A Quick Overview of How to receive a refund
Tickets Purchased By Ticket paid by | Refund request accepted at | How to receive refund | ||
|---|---|---|---|---|
JAL website | JAL call center | JAL Group domestic ticketing counter (city/airport) | ||
Credit card | Yes | Yes | Yes | Refund will be returned to the credit card used for the original payment. |
e JAL Points | Yes | Yes | Yes | Refund will be returned to the JAL point account of the paying member. |
Cash | Yes | Yes | Yes | JAL website, phone: Bank account of your choice |
Cash | Yes | Yes | Yes | JAL website,phone : Bank account of your choice |
Other | No | No | Yes | Varies depending on payment method. Please note that some tickets cannot be refunded. |
Japan Airlines Name Change Policy – Things to Know
It is important to understand that your name on the flight ticket is the same as on your passport. Any misspelling, or even the little change in your name that does not match your passport, or change in the surname (due to marriage or adoption), you need to modify your ticket for smooth travelling.
The general guidelines for changing the name on Japan Airline’s Ticket are:
Strict rules and fees will be charged to the passenger if they wish to change their name on Non-refundable tickets. Also, they need to be informed in advance.
Changing the name for refundable tickets is much easier than changing the name for non-refundable tickets.
You can change the name before the flight has commenced. Once the flight has commenced, you can not change the name.
A full name change or ticket transfer is not allowed.
Legal name change( due to marriage, adoption or divorce) is allowed. However, you need to provide the supporting documents. You need to pay the processing fee.
Minor name change is allowed (such as missing or extra letter). The minor corrections are usually free of charge or a small administrative fees will be charged.
You need to pay the additional fee if you have booked the ticket through a third party.
Some classes have strict rules regarding the name change. Kindly read the official instructions before.
Note: To avoid unnecessary stress and unexpected cost, kindly double-check the details at the time of booking flight ticket. Make sure you passport and ticket has the same name.
Need More Help? Call Us Now At +1-844-402-8105!
Japan Airlines is the prominent airlines that boost tourism across its multiple cities and major destinations across the globe. The airlines has the various user-friendly policies under the japan airline policy.
These policies ensures that travellers has the seamless travel experience with the Airlines. If you still have the doubt regarding the japan Airline’s policy, you can speak to the experts of Tours N Travel Pro.
Frequently Asked Questions
You can simply cancel your flight ticket by talking to the japan airlines representatives over the phone call. You can cancel your reservation directly through their official webiste.
No, japan Airlines does not allow you to transfer your air ticket to your family member or friend. As per the japan Airlines policy, only minor changes in the name is allowed.
yes, you will get the full refund if your flight is cancelled by the Airline due to technical issue or bad weather. For more details, read the Japan Airlines policy on their official website.
The cancellation fees depends on the type of the fare ticket you purchased. Yes, you can check the refund amount on the website by clicking on "cancel/ refund" button at the bottom of the bookings screen.
At japan Airlines, ticket servicing fees will be applied in case of new ticket issuance or change of ticket for the international ticket. However, if you purchased the ticket through JAL website, no fees will be charged.
You can have a one on one conversation with our travelling agents at +1-844-402-8105. As the official Japan Airlines representatives are busy, and you have no waiting time, getting in touch with our experts is super easy.
