Planning a trip with the Turkish Airlines? Here is the Turkish Airline Policy you need to know before reserving your seat with the airline. Turkish Airlines is one of the best airlines in Europe, known for its extensive network, comfortable cabins, quality service and in-flight dining. However, before flying with the oldest airlines, knowing the airline’s policies is best, especially when it is related to cancellation, refund or name change. The airline offers a range of options when it comes to cancelling or changing your booking, depending on the type of ticket purchased and the time of cancellation.
Turkish Airlines Policy: A Travellers Friendly Guide
Cancelling your flight ticket with Turkish Airlines is possible. You can do it via the mobile app, website, or by contacting the airline’s representatives. The airline offers traceability to passengers when they cancel their flight ticket. As per the Turkish Airlines policy, passengers can cancel their ticket depending upon the fare purchased and the destination.
The breakdown of the Turkish Airlines cancellation policy is:
Passengers who have purchased refundable tickets can cancel their flight at any time, and their bank account will be fully refunded.
If you cancel your flight within 24 hours of purchasing the ticket, you will receive the full amount in your bank account. This applies to all fine types, irrespective of fare class.
The non-refundable tickets can be cancelled, but you will not get the refund. Also, the cancellation fees will be applied.
The airline has different cancellation fees depending upon the type of fare, route, and when the cancellation is made.
If you have purchased a ticket to/ from the USA, you can cancel your flight ticket without any penalty, provided you have purchased the ticket at least 7 days before the flight departure.
Circumstances When Cancellation Can Be Made
Under the below-mentioned circumstances, the airline may have offered waivers for the cancellation.
You can cancel your flight in case of death or other category emergencies without any penalty.
The cancellation fees are waived in case of medical emergencies. However, you need to show supporting documents such as a doctor’s note or medical records.
If the airline cancels your flight due to extreme weather conditions or other undisclosed events, the passenger is entitled to a full refund.
Turkish Airlines Cancellation Fee
As per the Turkish Airlines cancellation policy, the passengers need to pay the cancellation fee when they cancel their flight ticket. The breakdown of the Turkish Airlines cancellation fee is as follows:
For the Domestic Fare
Fare Type | Cancellation Fee (1hour) | Cancellation Fee (1-12 hours) | Cancellation Fee (12+ hours) | Non-refundable Classes |
EcoFly | Not Allowed | Not Allowed | $26.76 (Domestic) $35.37 (Other) | Q/T/L/V/P/W/U L/V/P/W/U |
ExtraFly | Not Allowed | $17.22 (Domestic) $22.14 (Other) | $11.53 (Domestic) $15.38 (Other) | V/P/W/U W/U |
PrimeFly | Not Allowed | $15.07 (Domestic) $21.37 (Other) | No Deduction | None |
Business | Not Allowed | $40.29 (Domestic) $67.66 (Other) | No Deduction | None |
For the International Non Branded Fares
Fare Type | Cancellation before flight | Cancellation after flight | Refund |
Promotion | Not Permitted | Not Permitted | Taxes only |
Semi-flexible | Permitted (deductions apply) | Full fare minus flown sector | N/A |
Flexible | Permitted (deductions apply) | Full fare minus flown sector | N/A |
Business Promotions | Not Permitted | Not Permitted | Taxes only |
Business Semi-Flexible | Permitted (deductions apply) | Full fare minus flown sector | N/A |
Business Flexible | Permitted (deductions apply) | Full fare minus flown sector | N/A |
For International Branded Fare
Economy Class and Economy Class Exceptional
Fare Type | Class Category | Changes/Cancellations/Refunds |
EcoFly | Economy | Not permitted |
Economy Exceptional | Not permitted | |
ExtraFly | Economy | $70 change fee; Not permitted |
Economy Exceptional | Change fee; Not permitted | |
PrimeFly | Economy | Free same-day changes, 140 USD refund fee |
Economy Exceptional | Free same-day changes, refund deduction |
Business Class and Business Class Exceptional
Fare Type | Class Category | Changes/Cancellations/Refunds |
Business Fly | Business | $70 change fee; Not permitted |
Business Exceptional | Change fee; Not permitted | |
Business Prime | Business | Free same-day changes, no deductions |
Business Exceptional | Free same-day changes, no deductions |
Turkish Airlines Refund Policy
The airline has a simple and straight forward refund policy based on the type of fare you have purchased and the type of ticket (domestic or international). The general guidelines for the Turkish Airlines refund policy are:
The ticketing service fee will not be refunded.
No refund will be provided if you do not show up and you request a refund after your flight has departed.
No cancellation can be made within 12 hours of departure (Ecofly – Turkish Airlines domestic economy airfare).
For the prime Fly Type, 120 – 140 USD will be deducted for refunds.
The extra fly and eco fly did not offer any refund.
Only the taxes will be refunded for the non-branded fares.
The landing charges will be refunded for the domestic fare type.
Turkish Airlines Name Change Policy
Mistakes can happen at any time, and these silly errors can have serious repercussions. Turkish Airlines understands this and thus has the Turkish Airlines name change policy. It allows users to modify or edit their names. For a hassle-free journey, the name on your ticket matches the name on your government-issued ID card.
The guidelines for the Turkish Airlines Name change policy are:
The name change is restricted on the international flights, but, they can be done on domestic flights by paying a fee.
The changes need to be made within 24 hours of booking to avoid a service fee.
Turkish Airlines only permits the correction of up to four characters.
The airlines allows you to adjust the minor spelling errors, title changes, legal name change(marriage/ divorce).
You can not edit your name on the flight ticket after checking in.
If you are a member of the earning miles, reward programs, or obtain a discount, you can not change your name.
One name change per individual is allowed as per the airline’s guidelines.
At the time of name change, the airline might ask you to show the relevant documents, supporting the name change.
You can not add an individual name (including that of child), or edit the date of birth, or changing the traveller type code.
Substantial name changes or the transfer of the ticket is not permitted.
You have to pay a fee of approx. $300 to modify your personal information.
Note: The name change fees, criteria and conditions might vary depending upon the type of the ticket purchased, fare class and route.
Documents needed for the Turkish Airlines Name Change
The supporting documents needed at the time of name change to verify the identity are:
A copy of the Traveller’s ID card.
A passport or other government-issued photo ID
Turkish Airlines Change Flight
You have already booked the flight with Turkish Airlines but can not fly any more on the scheduled date for unavoidable reasons. Instead of cancelling your flight, you can reschedule it or request a change of date. The airline has a flexible Turkish Airlines Change Flight policy that allows users to change flight dates, schedules, times, or even routes for the selected classes.
The general rules for the Turkish Airlines Flight Change policy are:
You can not make changes to the domestic flight within one hour of the flight departure.
Domestic flights can not be transferred to international flights.
The flight change rules will be applied to the connecting flights when you change the date/ time.
Flight change is not possible after the flight has departed.
A fee needs to be paid when you request for the flight change 1 to 12 hours before the flight departure.
The International Eco fly flights are non-changeable whether they are branded or non-branded.
You need to pay the difference in fare in addition to the change flight fee when you change flights.
Business Prime international tickets are changeable free of cost and have no deductions except a fare difference.
If you wish to change the date or time with the Turkish Airways, you need to pay the flight change fee, that vary based on the flight route and class.
You can request the flight change over the phone, at the airport, or via the website.
Flying with Turkish Airlines is a lifetime experience. However, uncertainties can happen at any time. Thus, the airline has a flexible and user-friendly Turkish Airline policy that simplifies your travelling experience. If you still have any queries regarding the policies, you can call the experts of Tour N Travel Pro at +1-844-402-8105. Our travel executives will assist you with the various policies, be it flight change, name change or cancellation. They are always there to help you!
Frequently Asked Questions
The refund processing time of Turkish Airways varies depending upon the type of the payment method. Usually, the refunds for the credit cards will take 7 business working days; while the cash/cheque refunds will take upto 20 business days.
No, Turkish Airlines does not permit you to transfer the ticket to someone else.
Requesting the refund from the Turkish Airways is super easy. You can raise your request in Manage My Booking option on their website. However, before requesting the refund, please go through the Turkish Airways cancellation policy.
The Turkish Airline has a free 24-hour cancellation policy for flights to/ from the United States (US)
You can cancel your Turkish Airline ticket by visiting their website or speaking to their representatives. However, they are super busy due to heavy workload. Instead you can call our experts at +1-844-402-8105.
