Etihad Airlines Delayed Flight Compensation

Flight delays can be an uncomfortable reality of your journey. Whether due to technical problems, air traffic congestion, or interruptions can trigger a bundle of inconveniences. Fortunately, with Etihad Airlines flight delayed compensation, you might be eligible to claim up to £520 compensation for the delayed flights to mitigate the effects of these delays

Etihad Airways serves as the official airline of the United Arab Emirates and is headquartered in Abu Dhabi. As the second largest airline in the UAE, this blog delves into the details surrounding Etihad Airlines flight delay compensation. If you are currently waiting to claim compensation, this blog provides valuable insights into the process of securing Etihad flight delay compensation.

Delayed Etihad Flight? Know Your Compensation Rights!

If you are flying with Etihad Airways, your flight is from the UK/EU, and your flight is delayed more than 3 hours, you are eligible for Etihad Airways flight delayed compensation. Additionally, you might be eligible to get up to £520 as compensation. However, you will be eligible for compensation if the fault is of Etihad Airlines such as if the airline didn’t get enough bookings or there was a technical fault. 

When Can I claim Etihad Compensation?

You can claim Etihad compensation under these scenarios:

  • In case your flight is delayed by 3 hours or more.

  • If Etihad Airlines cancels your flight without any adequate prior notice (less than 14 days before departure).

  • If the airline denies your boarding due to overbooking of tickets then the available seats.

How Much Can You Get From Etihad Airways?

The amount of compensation you might get to claim depends on various factors. As a non-EU airline, Etihad falls under British and European regulations for flight compensation, but this protection applies primarily when your delayed or canceled flight originated from a UK or EU airport. However, the Etihad Airways Flight delayed compensation depends on the duration of the delay and the distance of your flight. Additionally, here is the insight into potential compensation you can claim from Etihad Airways:

  • If your flight covers a distance of less than 1,500 km, the airline may provide a compensation of 250 Euros (220 GBP). 

  • For flights that span a distance from 1,500 km to 3,500 km, the compensation amount could be 400 Euros (350 GBP).

  •  If your flight exceeds a distance of 3,500 km, you might be eligible to receive a compensation of 600 Euros (520 GBP).

How to Claim Etihad Airlines Delayed Flight Compensation?

Etihad Airways offers various ways to claim your flight delay compensation. You can claim your compensation via their official website, via phone, or at the airport. To get more detailed information on the process of claiming compensation via these methods, follow the guidelines below:

Etihad Airways Flight Delayed Compensation via Online

  • Visit the official website of Etihad Airways.

  • Login to your account using the credentials.

  • Head to the “Manage booking” option.

  • Select the Etihad Airways delayed flight.

  • Click on the “compensation” option.

  • Lastly, follow the instructions and provide the necessary details.

When your claim for Etihad Airlines flight delays is finally complete, please wait for a certain duration. Etihad Airways will require several working days to credit your amount.

Etihad Airways Delayed Flight Compensation Via Phone Call

If you need to speak with a representative from Etihad Airways to request compensation, you can contact the Etihad Airlines customer service number. To find the number, you can visit the “Contact Us” section on the Etihad Airlines website. Once you have dialed the number, follow the IVR instructions as necessary. When you are connected to a live agent, provide your ticket information including the booking number and passenger name. Finally, ask the assistant to submit a request for compensation due to a delayed Etihad Airlines flight on your behalf.

Requesting an Etihad Flight Delay Claim at the Airport

If your flight gets delayed, you can receive information about it at the airport. Once you are there, you can head to the help desk to file a claim. In person, you can meet with a representative and request reimbursement for your delayed flight. Finally, you will need to wait for the airline to respond with confirmation of Etihad Airlines’ delay compensation and details about the form of aid available.

What Documents Do You Need to Claim Compensation From Etihad Airways?

You will need these documents before requesting the Etihad flight delay compensation.

  • Reservation confirmation: This document works as proof that your booking was with Etihad Airways for a specific flight. You can get this document in your email, in case if you can’t find the booking confirmation, request the Airways to send a copy.

  • Identity proof: Any document such as a passport, visa, valid ID, or residence card showing your identity. Providing these valid documents you can easily proceed with the compensation claim procedures.

  • Boarding pass or confirmation from Etihad Airways: These documents serve as evidence of your intent to travel on the impacted flight. Additionally, It’s advisable to keep your boarding pass or any written communication from Etihad acknowledging their fault.

  • Receipts for additional expenses: You must keep all the receipts of extra expenses due to flight delays such as Hotels, meals, or new flight tickets.

Such valid documents build a strong case for you to easily claim your compensation from Etihad Airways. 

What Other Expenses Can You Claim From Etihad Airways?

Other than Etihad flight delay compensation, you can also claim for the other expenses that incurred because of the Etihad Airways flight delay. Expenses such as hotel bookings at your destination or en route, taxi fares to reach another airport or hotel, meals purchased at or outside the airport, and car rental charges that you had to bear or cancel due to the flight disruption.

Note: You must ensure to keep the invoices of these expenses to claim your compensation for Etihad Airways without any hassle.

How to Check Your Etihad Airways Flight Status?

To check your Etihad Airways flight status, you can follow these steps:

  • Go to the official website of Etihad Airways.

  • Find the “Flight Status” option.

  • Enter your flight number and other necessary details.

Note: You can also easily check your flight status via Etihad Airways mobile app. However, you will also receive notifications regarding any changes in your flight such as delay or cancellation. Additionally, you can also reach an Etihad representative to gain information about the flight status. To talk to a live person at Etihad Airways simply dial 1-844-402-8105. 


At Etihad Airways, passenger satisfaction is of utmost importance, and the airline strives to provide the best possible services to its passengers. As part of this commitment, Etihad Airlines offers compensation to passengers in case of delayed arrival at their destination. To claim your compensation for a delayed Etihad Airlines flight, please follow the steps outlined in this blog. In case you want more information regarding Etihad flight delay compensation, call 1-844-402-8105. 

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Frequently Asked Question

You're entitled to get compensation if the flight arrives more than 3 hours late and it's the airline's fault - for example if they didn't get enough bookings or there was a technical fault.

If you have booked at least seven days in advance of your flight, you'll receive a full refund if you cancel within 24 hours of purchasing the ticket. To request a refund, please speak to our Global Contact Centre or visit an office near you.

While certain tickets may not be refundable, others might be partially or fully eligible for refunds. Cancellation Charges: Cancellation fees are applicable when canceling an Etihad flight, and the specific amount hinges on the fare class and when the cancellation occurs.

To apply for a refund, simply send Etihad Airways an email at with the booking reference or ticket number, contact details (mobile and email address) along a copy of one of the documents listed above.

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